Redbank Profitable Growth Series: Voice of the Customer
Join us as we talk about how to listen (and respond) to customer needs.
When
March 26, 2013 03:00 PM
Where
GBQ Training Rooms
230 West Street
Suite 700
Columbus, OH 43215
Details
It goes without saying that customers are important to our businesses. So why do we have so many bad customer service experiences? Do we think too much like the programmer who says “the system was fine until users got on”? Join us as we talk about how to listen (and respond) to customer needs, including:
- What customers are really telling you
- The top ten customer complaints
- Why they love your competitor
- What the best-in-class companies do
Registration: 3:00 - 3:30 pm
Seminar: 3:30 - 5:00 pm
Reception: 5:00 - 7:00 pm
1.5 CPE Credits
Contact
Michelle Friedmann, Event and Communications Coordinator
mfriedmann@gbq.com
Register for this Event